Privacy policy

Last Updated: 15 September 2025

Calma Spaces we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.yourwebsitename.co.uk] (the "Site"), make purchases, or otherwise interact with us.

This policy applies to personal data collected and processed by us in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
Calma Spaces Ltd

26 Wood End Road, Kempston, Bedford, England, MK43 9BB

Company Number: 15904712
Email: info@calmaspaces.com]
Phone: 07813092472

We are the controller of the personal data you provide and are registered with the Information Commissioner’s Office (ICO).

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Directly

When you:

  • Create an account

  • Place an order

  • Contact us

  • Subscribe to marketing communications

We may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party providers)

  • Order details and purchase history

b. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Device and browser type

  • Operating system

  • Browsing behaviour (pages visited, time spent, referring URLs)

This data helps us improve our services and user experience.

3. How We Use Your Personal Data

We use your data to:

  • Fulfil and manage your orders

  • Provide customer service and support

  • Communicate order updates and marketing (if opted-in)

  • Improve our website functionality and performance

  • Comply with legal or regulatory requirements

  • Prevent fraud and ensure website security

Legal Bases for Processing:

  • Contractual necessity: for order processing and delivery

  • Consent: for marketing communications

  • Legal obligation: for record-keeping, tax, or legal claims

  • Legitimate interest: for improving services, preventing fraud

4. Sharing Your Data

We only share your personal data with trusted third parties where necessary, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Courier services for deliveries

  • Email marketing services (e.g., Mailchimp – if you opt in)

  • IT and hosting providers

  • Legal and regulatory authorities if required

All service providers are contractually obligated to handle your data securely and only for the intended purpose.

5. International Transfers

Some of our service providers may process data outside the UK. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or adequacy decisions) to protect your personal data.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • For orders: up to 7 years (for tax and legal purposes)

  • For marketing: until you withdraw consent or unsubscribe

  • For browsing analytics: up to 26 months (anonymised where possible)

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (right to be forgotten)

  • Object to or restrict processing of your data

  • Withdraw consent at any time (e.g., unsubscribe from emails)

  • Data portability (in some circumstances)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact the ICO:
Website: https://ico.org.uk
Phone: 0303 123 1113

To exercise any of your rights, please email us at: [support@yourwebsitename.co.uk]

8. Cookies

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyse traffic and website usage

  • Facilitate targeted advertising (only if you consent)

You can manage cookie preferences via our cookie banner or through your browser settings. For more information, please see our [Cookie Policy].

9. Marketing Communications

We will only send marketing emails if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

10. Third-Party Links

Our Site may contain links to other websites. We are not responsible for their privacy practices. Please check their privacy policies before submitting any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we’ll notify you via email. We recommend you check this page regularly.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Calma Spaces
Email: info@calmaspaces.com
Phone: +44 78130 92472
Address: 26 Wood End Road, Kempston, Bedford, England, MK43 9BB